Coaching & Consulting Agreement Terms & Conditions


I            The terms and conditions below apply to all coaching, mentoring, and consulting services provided by Violeta Potter and 2327Marketing LLC to any individual or organization (“the client”) and constitute the contract for the service to be provided by Violeta Potter for the client. The term ‘coaching’ covers life coaching, personal coaching, executive coaching and business coaching for clients and where applicable includes mentoring or supervision services provided for clients, coaches or others. Where Violeta Potter is mentioned, it also covers 2327Marketing LLC

II              Coaching & Consulting is not psychological counseling or any type of therapy, and should not be construed as such.

III            In return for the fees payable by the client (or by a third party on their behalf), Violeta Potter and 2327Marketing LLC agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

IV             The date that the first coaching session takes place shall be deemed to be the start date for the service. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions. The client will be required to sign a contract with Violeta Potter and 2327Marketing LLC at the commencement of coaching.


Violeta Potter and 2327Marketing LLC will seek to enable the client to set and achieve goals that will help to bring about desired outcomes for the client. The client has sole responsibility for any decisions they may make following coaching OR CONSULTING with Violeta Potter.  Violeta Potter accepts no liability for the client’s actions. Violeta Potter and 2327Marketing LLC are not liable for any business or personal losses.


I                Personal information or business information supplied to Violeta Potter and 2327Marketing LLC by the client in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission unless where required by law.

II              Violeta Potter and 2327Marketing LLC and the client will be required to sign a contract which includes a confidentiality agreement at commencement of coaching.  Violeta Potter and 2327Marketing LLC will respect the client’s privacy and seek written permission before disclosing they are a client.

III            All documentation and information relating to the client will be held according to the Data Protection 1998, except as permitted by the client in writing or as required by law.


I                Violeta Potter and 2327Marketing LLC will discuss with the client their preferred style of coaching.  The client has the right to talk openly and candidly with their coach, and the client is encouraged to discuss any concerns they have with Violeta Potter and 2327Marketing LLC on any area of the coaching process.  Violeta Potter and 2327Marketing LLC welcomes openness and honesty.

II              Feedback about the service is welcomed and can be given during a coaching session or afterward by answering the reflection questions provided by the coach. Feedback can also be given via email to

III            Violeta Potter and 2327Marketing LLC is continually striving to ensure the standard of service it provides to its clients remains outstanding.  At the end of the coaching/consulting process, or series of sessions, the client will be asked for more detailed feedback.


Price and payment

I                 All prices will be stated unless a customized package is created for the client.  In this event, prices will be agreed upon and stated int he contract.

II                 Violeta Potter and 2327Marketing LLC accepts payment via Stripe with all major credit or debit cards. All payments are to be made via my online scheduling software (acuity scheduling) when you place your order, or on the checkout page linked to from the site.

II                Amount for coaching and consulting services must be paid in full at the time of booking. Payment plans will be considered and offered at the discretions of Violeta Potter and 2327Marketing LLC.

III               If client enters into a payment plan agreement with Violeta Potter and 2327Marketing LLC, client is responsible for making all payments in full at the agreed upon time. Failure to make appropriate payments can result in the withholding or loss of services.

Our Contract.  

3.1 I accept your order when you complete the online order form and make your payment. Your payment creates a legally binding contract between you and me.

3.2 Right to service. You have 6-months or 185 days (whichever is shortest) from the date of purchase to redeem your copywriting services. After 6-months or 185 days, I reserve the right to decline your project, and no refund will be provided.

3.3 Responsibilities. You are responsible for providing any materials and information I will need to write copy for you. Likewise, you are responsible for attending appointments as outlined in the service description. It is my duty to do a job for you, but it is your duty to ensure that I have what I need to provide the best possible service.

3.4 Delivery. I will deliver your copy at your chosen delivery appointment time. At the END of our call, I will share all copy documents with you. Copy will not be delivered if there are any outstanding payments due. If you have any questions after delivery of your copy, email me at

3.5 Copyright. I retain the copyright to all copy until I have shared the documents with you. Once shared, the copyright transfers to you.


 4.2 I operate on a no-refund policy. Once your copy has been delivered, I offer no refunds. Once work has begun, there will be no refunds. 

4.2 If you change your mind about my copywriting services PRIOR to the start of the project, you have 7-days from the date of purchase to request a refund in writing. Refunds will be given at my discretion. I reserve the right to reject your request.


I                If the client needs to reschedule a session, they should provide at least 48 hours’ notice. No refunds will be given to clients for unused sessions unless 48 hours’ notice has been given. In exceptional circumstances Violeta Potter and 2327Marketing LLC may need to reschedule a coaching session; in these circumstances, Violeta Potter and 2327Marketing LLC will use reasonable endeavors to provide a mutually satisfactory alternative appointment the client.

II             In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, Violeta Potter and 2327Marketing LLC can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Violeta Potter and 2327Marketing LLC where practicable and will be refunded any advance payments made for coaching sessions not yet provided.

III               There may be occasions when Violeta Potter and 2327Marketing LLC may recommend to the client that they seek an alternative service more suited to their current needs.  In this event, Violeta Potter and 2327Marketing LLC will fully discuss the reasons for the recommendation with the client.  It is the client’s sole responsibility to decide whether to follow the recommendation and Violeta Potter and 2327Marketing LLC does not accept any liability for the outcome of any decisions the client chooses to make.


I               Violeta Potter and 2327Marketing LLC I will use the personal information you provide: (a) to supply the services to you; (b) to process your payment for the services; and (c) if you agreed to this during the order process, to give you information about similar services that I provide, but you may stop receiving this at any time by contacting me.

II            Violeta Potter and 2327Marketing LLC will only give your personal information to third parties where the law either requires.

My responsibility for loss or damage suffered by you

8.1 I am not liable for any business losses. I draft copy based on information provided by you. I will not be responsible for any business related losses or liabilities arising out of inaccuracies in the copy prepared for you, your use of the copy, or implementation of your strategy.

Other important terms

I               No other entity or person has any rights under this contract. This contract is between client and Violeta Potter and 2327Marketing LLC. No other person shall have any rights to enforce any of its terms.

II             If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

II             Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by the law of the United States of America and you can bring legal proceedings in respect of the products in the courts of the United States of America


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